The only automotive company we visited in China was Beijing Hyundai Motors Company. It was a 2 hour drive from our hotel. So, it was a good time to rest, as we were having heated discussions the night before.
In general, Beijing Hyundai was yet another company that was very deligent in making sure that all their products were of top-grade quality. In fact, in their factory, they had 3 lines of conveyor belts just for testing the vehicle for perfect performance and any manufactural defects. I think by this time, it really busted my own myth that China has many profucts of low quality. China does have many high quality product, but the mass media does not highlight them. In this way, we are 'manipulated' in thinking that China only had low quality products.
The above photo above is us eating at this famous steamboat franchise store called Hai Di Lao. It is relatively new to the F&B industry, being only 2 years old. However, it is the fastest growing local franchise restaurant in China. Now, what's so special about Hai Di Lao? Honestly, the food is a 3.5 out of 5. But what really won our hearts was their customer service.
While we waited our food to be served, or after we were done eating, we can use all the restaurant's services, free of charge. For example, you can get your nails done, or get your shoes shined! And yes, it is absolutely complimentary. All you have to do is line up, or leave your name and number, so that they can call you when your turn is up.
Imagine, there is also someone situated in the toilet's basin area to pass you a hand towel for you to wipe your hands. My gosh, this is what I call great customer service.
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